Privacy Policy

Effective Date: 24-08-2024

  1. Introduction

This Privacy Policy delineates the data collection, processing, and usage protocols of ArtVilla Academy (“we,” “our,” “us”) with respect to users (“you,” “your”) accessing our website located at www.artvillaacademy.com (the “Site”). By accessing or utilizing the Site, you acknowledge and consent to the terms outlined in this Privacy Policy.

  1. Data Collection and Processing

2.1 Personal Data
We collect and process Personal Data that you voluntarily submit through forms or other interactions on the Site. This data encompasses, but is not limited to:

  • Identifiers: Includes name, email address, and phone number.
  • Account Data: Encompasses usernames, passwords, and other security-related information necessary for authentication and account management.
  • Payment Data: Involves payment details required for transaction processing (e.g., credit card information). This data may be processed by third-party payment processors in accordance with industry standards and compliance requirements.

2.2 Usage Data
We automatically capture data pertaining to the manner in which the Site is accessed and utilized, which includes:

  • Log Data: IP addresses, browser type and version, time zone settings, operating system, and other technical data related to device and browser configurations.
  • Interaction Data: Details regarding pages visited, duration on pages, navigation paths, and interactions with Site features.

2.3 Tracking Technologies and Cookies
We employ cookies, web beacons, pixels, and other tracking mechanisms to collect and store information regarding your interaction with the Site. These may include session cookies (which expire upon closing your browser) and persistent cookies (which remain active on your device until manually deleted).

  1. Data Usage

The data we collect is processed for the following purposes:

  • Service Delivery: To deliver, maintain, and enhance our services, including processing orders, managing user accounts, and providing customer support.
  • Performance Monitoring: To analyze usage trends, monitor, and optimize the Site’s performance, and to identify and mitigate security incidents.
  • Communication: To disseminate administrative information, marketing communications, updates, and other relevant content via email or alternative contact methods.
  1. Data Sharing and Disclosure

We do not engage in the sale or rental of your Personal Data to third parties. However, data may be shared in the following contexts:

  • Service Providers: We may engage third-party vendors to perform services on our behalf (e.g., payment processing, hosting services). These providers are contractually obligated to protect your data in accordance with established confidentiality and security standards.
  • Legal Compliance: We may disclose data as required by law or in response to valid legal requests (e.g., subpoenas, court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of the transaction.
  1. Data Security

We implement industry-standard security measures to protect your Personal Data from unauthorized access, modification, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) protocols, and stringent access controls. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.

  1. Data Retention

Your Personal Data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is mandated or permitted by law. Upon expiration of the retention period, your data will be securely deleted or anonymized.

  1. Your Rights

Depending on your jurisdiction, you may be entitled to specific rights regarding your Personal Data, including:

  • Access and Correction: The right to access and correct or update your Personal Data.
  • Data Portability: The right to request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
  • Erasure: The right to request the deletion of your Personal Data, subject to certain legal exceptions.
  • Objection: The right to object to specific processing activities based on legitimate interests.
  1. Third-Party Links

The Site may contain links to external websites not operated by ArtVilla Academy. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any external sites you visit.

  1. Policy Updates

We reserve the right to amend this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised policy on the Site. Continued use of the Site following such changes constitutes your acceptance of the updated policy.

  1. Contact Information

For any inquiries or concerns regarding this Privacy Policy, please contact us at info@artvillaacademy.com.

Service of Course and Workshop Policy

  1. Course Enrollment and Registration
  • Eligibility Criteria: Enrollment in courses and workshops offered by ArtVilla Academy is contingent upon the applicant meeting all specified prerequisites, as delineated in the relevant course or workshop documentation.
  • Enrollment Procedure: Prospective participants are required to fully complete the designated registration form and submit any necessary documentation. Enrollment is contingent upon the receipt of full payment for the course or workshop fees.
  • Enrollment Confirmation: Upon successful completion of registration and the full payment of fees, participants will receive an official confirmation via email. This communication will include comprehensive details pertaining to the course or workshop, including schedules, required materials, and venue information (where applicable).
  1. Course Materials and Resources
  • Material Provision: Certain courses and workshops may provide materials as part of the course fee, whereas others may necessitate the purchase of materials by the participant. This distinction will be explicitly communicated during the registration process.
  • Resource Access: Participants may be granted access to digital resources, including but not limited to course notes and recorded sessions. Access to these resources will be facilitated through our secure online portal and will be restricted to enrolled participants. The availability of such resources may be subject to time limitations.
  1. Conduct and Participation
  • Conduct Expectations: Participants are expected to adhere to a code of conduct that fosters a respectful and collaborative environment. Any conduct deemed disruptive or detrimental to the learning environment may result in the immediate expulsion of the participant from the course or workshop, without any entitlement to a refund.
  • Attendance Requirements: Consistent attendance is a critical component for the successful completion of any course or workshop. Attendance may be monitored, and participants bear the responsibility for making up any missed content.
  1. Cancellations and Rescheduling
  • Instructor-Initiated Cancellations: In the event of a cancellation or rescheduling of a course or workshop by the instructor, participants will be promptly informed. Appropriate alternative arrangements or credit options will be provided as compensation.
  • Participant-Initiated Cancellations: Participants may request to cancel their enrollment in accordance with the terms and conditions outlined in ArtVilla Academy’s Return and Refund Policy.
Return and Refund Policy

 

  1. Student Refund Eligibility

  • Student Refund Eligibility

    As per our refund policy, refunds are only issued in extreme cases such as serious medical emergencies or unforeseen circumstances. Please note the following:

    1. If the student hasn’t started the course and cancels their admission:

      • 10 or more days prior to the start date: A 30% deduction will be applied to the total fee.
      • Cancellation within 5 days from the start date: A 45% deduction will be applied.
      • Cancellation 2 days prior, on the day of joining, or after the start date without attending any sessions: No refund will be provided, as the student will be considered a joined student.

    2. If the student has started the course and decides to discontinue:

      • No refund will be allotted for the remaining sessions.
      • However, for some specific courses, students may transfer their seat to someone else (this option is available for limited courses only).

    3. Refunds for extreme cases (serious medical emergencies or unforeseen circumstances):

      • A 30% deduction will apply to the remaining balance.
      • Note: Small medical or generic conditions, including allergies or similar reasons for cancellation, do not qualify as medical emergencies and will be treated as normal cases under the general refund policy.

    4. General refund policy for non-extreme cases:

      • The fee for attended sessions will be deducted.
      • A 40% deduction will be applied to the remaining balance.
      • If the student has completed 30% or more of the course, no refund will be provided.

    5. Non-refundable fee:

      • The one-time admission fee is non-refundable.

    6. Refund request process:

      • A legitimate reason along with proof is required for refund requests.
      • Students must send a formal email to info@artvillaacademy.com with their request and supporting documents.
      • Cancellations will not be accepted via call, message, or SMS.
      • Once the email is received, the backend team will review the request and respond accordingly.
      • Important: This is a long and systematic procedure handled exclusively by the backend team. The owner and faculty members are not responsible and will not coordinate for refund-related queries.
  1. Workshop Policy
  • Non-Refundable: Workshop fees are strictly non-refundable. However, participants may request rescheduling to a future workshop of the same type or transfer their registration to another individual. Such requests must be submitted at least 7 days prior to the scheduled workshop date.
  1. Rescheduling and Transfers
  • Rescheduling by Participants: Participants may request to reschedule their enrollment to a future course or workshop of the same type, subject to availability. Rescheduling requests must be made at least 7 days before the original course or workshop start date.
  • Transfer of Enrollment: Participants may transfer their enrollment to another individual, provided the transfer request is made at least 7 days before the course or workshop start date and the transferee meets all eligibility criteria.
  1. Course or Workshop Cancellation by ArtVilla Academy
  • Cancellation: In the event that a course or workshop is canceled by ArtVilla Academy, participants will be offered the option to enroll in an alternative course or workshop or receive a credit applicable towards future offerings.
  • Rescheduling: If ArtVilla Academy reschedules a course or workshop, participants may choose to attend the rescheduled session or request a credit if the new dates are not feasible.
  1. Refund Process
  • Request Submission: Refund requests under special circumstances must be submitted to [Contact Information] along with the required registration details and justification for the refund.
  • Processing Timeline: Upon approval, refunds will be processed and transferred within 10 to 12 business days from the date of confirmation. Refunds will be credited via the original payment method, less any applicable deductions.
  1. Exceptions
  • Case-by-Case Review: In emergencies or other exceptional circumstances, participants may contact ArtVilla Academy to discuss alternative arrangements, such as rescheduling or transfer options. Each request will be evaluated on a case-by-case basis.
Baking And Glazing Policy

Baking and Glazing Timeline
The baking process will take a minimum of 45 days or more, depending on the availability of the furnace and other technical factors. A similar timeline will apply for glazing. The academy does not guarantee an exact completion date, as delays can occur due to various reasons such as technical issues, high volume, and furnace availability.

  1. Cracking during Drying or Firing
    Cracks may occur during the drying process or while firing in the furnace. Various factors contribute to cracking, including uneven kneading, improper wedging, and trapped air bubbles. As the articles are made and kneaded by students/participants, the academy cannot be held responsible for any cracks that occur during these stages. These are inherent to the nature of ceramics and are inevitable to some extent.

  2. Responsibility for Repairs
    In the event of cracking, the academy is not liable to repair the article. The student/participant is responsible for repairing their own work. If a crack occurs during the drying stage, the article will not be sent for baking as it may cause further damage, including potential damage to other articles or the furnace.

  3. Handling Cracked Articles

    • If the article cracks during drying, it will not proceed to the baking process.
    • If a crack occurs in the furnace, the article may not be salvaged, and other items in the batch may be affected.
    • If the article cracks after the glazing or baking stage, participants must wait for the next available slot for re-baking or re-glazing. There is no guarantee that the article will be repaired or restored to its original state.

  4. Minor Cracks and Repairs
    If a minor crack occurs and is repairable, the academy will assist in the repair process but cannot guarantee a perfect result. After the repair, the article will be sent for re-baking or re-glazing. We ask for patience as this process may take time.

  5. Refund Policy
    No refunds will be provided under any circumstances. By participating in the courses, students/participants acknowledge and accept this policy, understanding the nature of ceramics and the risks involved in the process.

  6. Firing Charges
    The academy will only charge for firing services. Delivery charges are not included in the firing fee. The participant is responsible for paying the delivery charges directly to the delivery person or service. The academy will assist in initiating the delivery process but will not be held responsible for any damages that occur during transportation or delivery.

  7. Liability Disclaimer
    The academy is not liable for any damage that occurs during transportation or delivery, as these are handled by third-party services. We advise participants to inspect their articles upon delivery and report any issues directly to the delivery service provider. The academy cannot be held responsible for any damages incurred once the article leaves our facility.

  8. Delivery Process
    While we do not handle the final delivery ourselves, we will help initiate the process to ensure that the participant’s article reaches them in a timely manner. Delivery charges and potential damage during transport are the sole responsibility of the student/participant.

  9. Acknowledgment
    By submitting your articles for baking, glazing, or any related services, you acknowledge and accept all terms of this policy. It is important to understand that ceramics is a delicate and unpredictable process, and the academy’s role is to assist in the creation and finishing of your work to the best of our ability.